The Ticket Superstore Privacy Policy
The Ticket Superstore Privacy Policy
The Ticketsuperstore (“we”) are committed to
protecting and respecting your privacy.
This policy (together with our terms of use [linked
to website terms of use] and any other documents referred to on it)
sets out the basis of which any personal data we collect from you, or
that you provide to us, will be processed by us. Please read the
following carefully to understand our views and practices regarding
your personal data and how we will treat it. By accepting the Privacy
Policy and our Terms and Conditions when registering, you expressly
consent to our collection, storage, use and disclosure of your
personal information as described below.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about
you:-
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Information that you provide by filling in forms on our site at
www.theticketsuperstore.com (“our site”). This includes
information provided at the time of registering to use our site,
subscribing to our service, posting material and requesting
further services. We may also ask you for information when you
report a problem with our site.
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If you
contact us, we may keep a record of that correspondence.
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We may
also ask you to complete surveys that we use for research
purposes, although you do not have to respond to them.
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Details
of transactions you carry out through the fulfilment of your
orders through any site.
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Details
of your visits to our site including but not limited to, traffic
data, location data, web logs and other communication data,
whether this is required for a billing purpose or otherwise and
the resources which you access.
IP ADDRESSES AND COOKIES
We may collect information about your computer,
including where available your IP address, operating system and
browser type, for system administration and to report aggregate
information to our advisors. This is statistical data about our users
browser actions and patents, and does not identify any individual. For
the same reason, we may obtain information about your general internet
usage by using a cookie file which is stored on the hard drive of your
computer. Cookies contain information that is transferred to your
computers hard drive. They help us to improve our site and to deliver
a better and more personalised service. They enable use:-
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To
estimate our audience size and usage pattern;
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to
store information about your preferences, and to allow to
customize our site according to your individual interest.
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to
speed up your searches;
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to
recognise you when you return to our site.
You may refuse to accept cookies by activating the
setting on your browser which allows you to refuse the setting of
cookies. However, if you select this setting you may be unable to
access certain parts of our site. Unless you have adjusted your
browser settings so that it will refuse cookies, our system will issue
cookies when you log on to our site.
Please note that our advertisers may also use
cookies, over which we have no control.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred
to, and stored at, a destination outside the European Economic Area
(“EEA”). It may also be processed by staff operating outside the EEA
who work for us for one of our suppliers. Staff may be engaged in,
among other things, the fulfilment of your order, the processing of
your payment details and provision of support services. By submitting
your personal data, you agree to this transfer, storing or processing.
We will take all steps reasonably necessary to ensure that your data
is treated securely and in accordance with this privacy policy.
Where we have given you (or where you have chosen) a
password which enables you to access certain parts of our site, you
are responsible for keeping this password confidential. We ask you not
to share a password with anyone.
Although we do our best to protect your personal
data, we cannot guarantee the security of your data transmitted to our
site, any transmission is at your own risk. Once we have received your
information, we will use strict procedures and security procedures to
try to prevent unauthorised access.
USES MADE OF THE INFORMATION
We use information held about you in the following
ways:-
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to
ensure that content from our site is presented in the most
effective manner for you and your computer;
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to
provide you with information, products or services that you
request from us or which we feel may interest you, where you have
consented to be contacted for such purposes;
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to
carry out our obligations arising from any contracts entered into
between you and us;
-
to
allow you to participate in interactive features of our service,
when you chose to do so;
-
to
notify you about changes to our service.
We don't sell your personal information to third
parties for their marketing purposes without your explicit consent.
We may use your data to provide you with information
about goods, services or events which may be of interest to you and we
may contact you about these by email, post or telephone.
If you are an existing customer, we will only
contact you by electronic means (e-mail, or SMS) with information
about goods and services similar to those which were the subject of a
previous sale to you.
If you are a new customer, and where we permit
selected third parties to use your data, we will contact you by
electronic means unless you have not consented to this. If you do not
want us to use your data in this way, or to pass your details onto
third parties for marketing purposes, please email
customer.services@theticketsuperstore.com.
We do not disclose information about identifiable
individuals to advertisers, but we may provide them with aggregate
information about our users (for example, we may inform them that 500
men aged under 30 have clicked on their advertisement on any given
day) we may also use such aggregate information to help advertisers
reach the kind of audience they want to target (for example, women in
SW1) we may also use the personal we have collected from you to enable
us to comply with our advertisers wishes by displaying their
advertisement to that target audience
If you'd prefer we didn't send you marketing
communication, please inform us via email to
customer.services@theticketsuperstore.com
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to any
member of our group, which means our subsidiary’s, our ultimate
holding company and its subsidiary’s, as defined in section 1159 of
the UK Companies Act 2006.
We may disclose your personal information to third
parties:-
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In the
event that we sell or buy any business or assets, in which case we
may disclose your personal data to the prospective seller or buyer
of such business or assets.
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If The
Ticketsuperstore or substantially all of its assets are required
by a third party, in which case personal data held by it about its
customers will be one of the transferred assets.
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If we
under a duty to disclose or share your personal data in order to
comply with any legal obligation, or in order to enforce or imply
our terms of use [insert as link to websites terms of use] and
other agreements, or to protect the rights, property, or safety of
The Ticketsuperstore, our customers, or others. This includes
exchanging information with other companies and organisations for
the purpose of fraud pretention and credit risk reduction.
-
To help
us improve the service to you. In some cases we may pass your
contact details to our customer feedback partner. This information
will be used solely to give you the opportunity to raise any
issues you may have encountered, or suggestions you may have for
improving our service to you.
YOUR RIGHTS
You have the right to ask us not to process your
personal data for marketing purposes. We will usually inform you
(before collecting your data) if we intend to use your data for such
purposes or if we intend to disclose your information to any third
party for such purposes. You can exercise your right to prevent such
processing by checking certain boxes on the forms we use to collect
your data. You can also exercise the right at any time by contacting
us at customer.services@theticketsuperstore.com
Our site may, from time to time, contain links to
and from websites for advertisers and affiliates. If you follow a link
to any of these websites, please note that these websites have their
own privacy policies and that we do not accept any responsibility or
liability for these policies. Please check these policies before you
submit any personal data to these websites.
ACCESS TO INFORMATION
The Act gives you the right to access information
held about you. Your right of access can be exercised in accordance
with the Act. Any access request may be subject to a fee of £10 to
meet our costs in providing you with details of the information we
hold about you.
CHANGES TO OUR PRIVACY POLICY
Any changes we make to our privacy policy in the
future will be posted on this page and, where appropriate, notified to
you by e-mail.
CONTACT
Questions, comments and requests regarding this
privacy policy are welcomed and should be addressed to
customer.services@theticketsuperstore.com.
